How do I open an account and become a stockist:
Click on the ‘my account’ tab on the home page, select Register and complete the form. Once this is submitted, and your account verified you will receive an email confirming your account is open. (Please allow up to 5 days for confirmation if you have selected to open a trade account with us, as we need to follow up credit references).
Can I purchase your products if I don’t have a business:
We are a trade only site and unfortunately, we don’t supply to members of the public. A selection of stockists can be found on the Find a Stockist tab, or alternatively, you can contact our sales office who will be happy to put you in touch with your local stockists.
How can I place my order:
You can place your order online, by email - firstname.lastname@example.org through your sales agent or by phone 0161 343 2007. First orders are supplied on a pro-forma basis only.
How long will my order take before delivery:
Our standard lead time is a maximum of 10 working days. Please note, this may be slightly longer for deliveries to Ireland / Channel Isles.
Will my order be shipped complete/out of stock item:
We carry stock of all our products at all times, but in the unlikely event of a component being out of stock, or excessive demand following a trade show, we may need to occasionally part ship your order and deliver your back order when stock becomes available again.
What are the payment terms:
Our payment terms are 30 days net.
How can I pay for my goods:
You can pay by bacs transfer/cheque or credit/debit card. Please note we don’t accept cheques for pro-forma payments.
How much is a carriage paid order:
UK Mainland: Our carriage paid order is £400. You can order below this value after your initial opening order but a £17.00 small order charge will be applied to your order.
Northern/Southern Ireland: Our carriage paid order is £600. You can order below this value after your initial opening order but a £25.00 small order charge will be applied to your order.
Channel Islands / Isle of Wight / Isle of Man: Our carriage paid order is £600. You can order below this value after your initial opening order but a £35.00 small order charge will be applied to your order.
How do I advise you if I receive a damaged / faulty product:
All damages must be reported within 3 days of receipt by email to email@example.com You will need to provide details of the damage, product code and delivery note number, along with photos so we can process your claim. We are unable to accept claims made after this period.
Can I order a picture in a different size/style:
We can only supply pictures as they are shown in our brochure/website.
Can I place an order for delivery direct to my customer:
This isn’t a service that we currently offer. All deliveries will be made to the registered delivery address.
What should I do if i'm struggling to pay my invoices:
Please contact our accounts team straight away to discuss your situation. We will endeavor to help you to resolve the situation, but please do not ignore if we are trying to contact you.